Hospitality Supervision & Leadership, Level 3


By: David Foskett, et al.
June 2015
Hodder Education
Distributed by Trans-Atlantic Publications Inc.
ISBN: 9781471847523
296 Pages, Illustrated
$77.50 Paper original


Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship.

- Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources

- Develops understanding of the assessment requirements with clear explanations of all criteria

- Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities

- Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding