How to be Assertive in Any Situation, 2nd Edition

By: Sue Hadfield & Gill Hasson
March 2014
Pearson Education
Distributed by Trans-Atlantic Publications Inc.
ISBN: 9780273785224
242 Pages
$27.95 Paper original


Take control and lead the life you want to live.

Do you say yes when you mean no?

Do you avoid conflict and confrontation?

Do you struggle to make decisions?

What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can.

Discover life-changing techniques to help you express your needs openly and calmly; set boundaries and deal with expectations, demands and criticism; make clear decisions without ever feeling anxious.

Challenge your fears, grow self-confidence and steer your life in the direction you want to go.

“Practical, empowering and thought-provoking.”

Heather Buckley, Co-Founder and Director of Silicon Beach Training

“This book will help everyone understand that a few small changes can add up to big changes in our happiness and success.”

Vicki Saunders, serial entrepreneur & CEO, Zazengo


About the authors

Authors’ acknowledgements


Introduction to 2nd edition

Part 1 What it means to be assertive

1 What does it mean to be assertive?

2 Feel good about yourself and make others feel good too

3 Say what you want and what you don’t want

4 How to deal with other people’s expectations and demands

Part 2 Putting it into practice

5 How to be assertive with your family

6 How to be assertive with your friends

7 How to be assertive at work

8 How to get good service

9 How to be assertive at interviews

10 How to be assertive in meetings

11 Help others to be assertive

12 How to deal with difficult people

13 How to make assertive decisions


Appendix 1 Useful assertive phrases and quick responses

Appendix 2 Courses and websites